Return & Refund Policy
We hope that you’ll love everything you ordered from [email protected] But if you are not satisfied, you can return or exchange it within 30 days from the delivered date.
Note: We aren’t able to accept returns or exchanges unless they have been authorized by our Customer Service team [email protected] We do not accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
We’re sorry you didn’t love your ordered from [email protected] Read the instructions below to learn more about returns or exchanges.
Order Cancellation
- For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
- We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
- Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return/Exchange Process
- Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
- Return shipping fees are at the customer’s own expense.
- We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at [email protected]
HOW CAN CUSTOMERS RETURN YOUR PRODUCTS?
By Mail
FOR CUSTOMER REMORSE
Download/print and Customers remorse fee is $5.00
WHAT IS THE RESTOCKING FEE?
No restocking fee
Our fees for return or refund to the United States
Damages and issues ( Defective Products )
Contact us immediately if you get any (Defective) damaged product or wrong product. For Our Defective products return is full free shipping. This means your shipping charge fee is $0.00 and the Re-stocking charge fee is $0.00
For your responsibility ( Customer Remorse )
If you purchase the wrong product, please contact us immediately. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $5.00
For further inquiries:
If you have any further questions, please contact our customer services at: [email protected]
Please contact us at:
E-mail: [email protected]
Phone: +1 (502) 556-9520
Sale items (if applicable)
Yes.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at E-mail: [email protected] and wait for our reply we will send you the address where you send your item back for exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping Address: 3150 Commercial Ave, Northbrook, IL 60062, US
To return your product, you should contact our support team they will guide you:
SUPPORT AVAILABLE TIME:
Mon-Fri: 9:00 am – 7:00 pm
Saturday: 9:00 am – 3:00 pm
Sunday: 9:00 am – 1:00 pm
Contact us
Phone: +1 (502) 556-9520
Email: [email protected]
Address: 3150 Commercial Ave, Northbrook, IL 60062, US